Job Description:
Job Title: Bakery Assistant Department Manager.
Department: Bakery.
FLSA: Non-Exempt.
General Function:
Responsible for assisting the Bakery Department Manager to present the freshest most innovative and best quality products at a competitive retail price to customers. Additionally, you will ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.
Core Competencies:
- Partnerships.
- Growth mindset.
- Results oriented.
- Customer focused.
- Professionalism.
Reporting Relations:
- Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of; Perishables, Store Operations, and Health Wellness Home; Bakery Department Manager.
- Positions that Report to you: Bakers, Cake Designers, Fryers, Clerks, Bakery Wrappers.
Primary Duties and Responsibilities:
- Provides prompt, efficient and friendly customer service by exhibiting caring, concern, and patience in all customer interactions and treating customers as the most important people in the store.
- Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
- Makes an effort to learn customers’ names and to address them by name whenever possible.
- Assists customers by: (examples include)
- escorting them to the products they’re looking for.
- securing products that are out of reach.
- loading or unloading heavy items.
- making note of and passing along customer suggestions or requests.
- performing other tasks in every way possible to enhance the shopping experience.
- Answers the telephone promptly and provides friendly, helpful service to customers who call including taking product orders.
- Checks orders for the day and sets up a timeline and production schedule.
- Reviews the status and appearance of product for freshness and pulls by stale date.
- Assigns tasks to bakers upon arrival.
- Reviews daily production list with department employees and assigns tasks for completion.
- Organizes and helps where additional production is needed for the day.
- Creates second production schedule for additional product, reviews with department employees, and assists in production as needed.
- Ensures department standards are met.
- Reviews the product status and creates closing list for evening crew.
- Assigns duties to part time crew as needed.
- Reviews day of week for gross potential.
- Reviews future sales weeks and plans for events/production.
- Ensures display case product is rotated and replenished.
- Trains new employees.
- Handles and satisfies customer issues.
- Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.
- Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
- Adheres to company policies and individual store guidelines.
- Reports to work when scheduled and on time.
Secondary Duties and Responsibilities:
- Assumes management duties in absence of Department Manager Orders product and supplies as needed.
- Fills in for absent employees for the production day.
- Assists in other areas of store as needed.
- Performs other job related duties and special projects as required.
Knowledge, Skills, Abilities, and Worker Characteristics:
- Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
- Ability to do arithmetic calculations involving fractions, decimals, and percentages.
- Must have the ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction.
Education and Experience:
- High school or equivalent experience and over one year up to three years of similar or related experience.
Supervisory Responsibilities (Direct Reports):
- Instructs, assigns, reviews and plans work of others.
- Maintains standards, coordinates activities, and allocates personnel.
Physical Requirements:
- Must be physically able to exert up to 100 pounds of force (shared team lifting) occasionally; exert up to 50 pounds of force frequently; and exert up to 10 pounds of force constantly to move objects.
- Visual requirements include vision from less than 20 inches and more than 20 feet with or without correction, color vision, depth perception, and field of vision.
- Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.
Working Conditions:
This position has daily exposure to noise, temperature extremes, dampness, vibrations, equipment movement hazards and dangerous chemicals/solvents. There is weekly exposure to dirt and occasional exposure to electrical shock. This is a fast paced work environment with significant pressure.
Equipment Used to Perform Job:
Mixers, register, proof box, ovens, sheeter, rounder, pan washer, fryer, label machine, shrink wrap machine, RPM system, computer, and copy cake machine.
Financial Responsibility:
Responsible for equipment in the department and customer accounts.
Contacts:
Has daily contact with customers, suppliers/vendors, and the general public. Has occasional contact with federal/state governmental or regulatory agencies for inspections.
Confidentiality:
Has access to confidential information including ads, gross profit percentage, wages, sales, pricing, and employee information.
The anticipated hourly starting wage for this position is $18.00 to $22.50 depending on experience.
Are you ready to smile, apply today.
Employment is contingent upon the successful completion of a pre employment drug screen.